Whenever I’m doing something, I usually need to solve a problem. That’s something we’re used to deal with in our daily lives, specially when facing challenges. For example, scientist often need to find answers for an unexpected behaviour in a certain experiment and community managers set social media & community strategies that do not always work.
When it comes to business, customer service is a key to success, no matter what you’re doing in the business. Customer loyalty develops as customers feel more connected with the company, and customer support adds value to the goods and services that the customers get. Basically, a good customer support service will: satisfy the customers, make them happier, loyal to your business, create a good public image and, ultimately, increase sales. But, sometimes, a good customer service can make much more than that. That’s what happened in a mobile game, High School Story, created by Pixelberry Studios – the team behind the customer service prevented a girl from suicide.
Flappy Bird, the most recent success in the mobile gaming industry, is a less than 1MB game created by a 29 years old indie game developer from Vietnam, who runs a small company called dotGears. This game promises to frustrate you and to make you feel like you’re the greatest noob on Earth.