Whenever I’m doing something, I usually need to solve a problem. That’s something we’re used to deal with in our daily lives, specially when facing challenges. For example, scientist often need to find answers for an unexpected behaviour in a certain experiment and community managers set social media & community strategies that do not always work.
When it comes to business, customer service is a key to success, no matter what you’re doing in the business. Customer loyalty develops as customers feel more connected with the company, and customer support adds value to the goods and services that the customers get. Basically, a good customer support service will: satisfy the customers, make them happier, loyal to your business, create a good public image and, ultimately, increase sales. But, sometimes, a good customer service can make much more than that. That’s what happened in a mobile game, High School Story, created by Pixelberry Studios – the team behind the customer service prevented a girl from suicide.
Hey, look – it’s the 4th Monday of January, which means it’s Community Manager Appreciation Day (and my birthday as well!). Today is a special day and, of course, I had to blog about it.
My Community Manager story is already featured on the Community Manager Appreciation Day website (here), which is nice, and if you want to check it out, feel free to do so. However, I’m not going to blog my story again, and the theme I bring here today is a bit different. I’m actually going to share a few thoughts I have on the Community Manager Appreciation Day.
There has been a lot of discussion going on about online privacy, specially on popular online services like Facebook and Gmail. Now that controversy may be back, with Facebook being able to tell when the user types a post or a comment, but deletes it without publishing it.